what's a crisis?
They can be brief or long-term. They can be unexpected. They may even be known about internally for some time before suddenly being exposed in the public domain. They include:
- events or actions: anything that reflects badly on you, your company, your organisation or your brand
- attack or criticism: by people or groups opposed to you or your organisation
- media investigations: undercover and unflattering filming or reporting of your operations by the media
- media criticism: targeted and sustained media condemnation
- regulatory threats: threatened or real action by regulators which endangers your organisation's ability to continue in operation
- legislation and government: potential changes or legislation in local, national or European government
- errors of judgement: by your management and staff
- arrest or imprisonment: of any member of staff
- product recall: product safety scares with implications for the wellbeing of your customers
- confidentiality breaches: the leaking of sensitive information
- legal action: and proceedings that put you in the spotlight
- negligence: professional or product negligence claims
- accidents: environmental or workplace accidents
- loss: the loss of a client, customer or supplier
- financial problems: financial instability or the withdrawal of credit facilities
what are the potential consequences?
Badly handled, your crisis can spin out of control. Often obvious after a poorly managed event, the consequences can include:
- devastatingly negative media coverage
- brand damage or extinction
- low employee morale
- severed customer relationships
- complete loss of consumer trust
- share price falls and loss of investor confidence
- criminal or civil charges against senior management
- business failure and potential insolvency
- financial meltdown
read more
- our crisis communications services
Exactly how we can help you, your business or your organisation... more»
- talk to us
Explore the possibilities with a free, no-obligation consultation. Contact us here»